Bob Sutton no seu blogue "Work Matters" aponta "17 Things I Believe: Updated and Expanded", a saber: "1. Sometimes the best management is no management at all -- first do no harm! 2. Indifference is as important as passion. 3. In organizational life, you can have influence over others or you can have freedom from others, but you can't have both at the same time. 4. Saying smart things and giving smart answers are important. Learning to listen to others and to ask smart questions is more important. 5. You get what you expect from people. This is especially true when it comes to selfish behavior; unvarnished self-interest is a learned social norm, not an unwavering feature of human behavior. 6. Avoid pompous jerks whenever possible. They not only can make you feel bad about yourself, chances are that you will eventually start acting like them. 7. The best test of a person's character is how he or she treats those with less power. 8. Err on the side of...